We like to put this right up front to assure you that all of your purchases on our site are safe.
Using your credit card is completely safe. We use the best technology available. Otter Creek Candles uses the latest state-of-the-art Secure Sockets Layer (SSL) encryption software available; this software encrypts your personal credit card information before it travels over the Internet.
Otter Creek Candles uses a sophisticated suite of fraud detection and prevention software. Each transaction submitted is filtered through a comprehensive series of fraud detection codes, which determines potential risk. If our system detects a potential risk, the transaction will be declined.
If your order is declined, please try it again and if declined again please email us at webmaster@ottercreekcandle.com or call us at (419)727-1828. Please remember these safeguards are put in place to protect you.
